Introduction

This privacy policy is intended to provide you with information about what personal data One Health Communications Limited (“ONEHealth” / “we”/ “our” / “us”) collects about you and how it is used.

ONEHealth is committed to safeguarding and preserving the personal data we process. This privacy policy together with our cookie policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our Website or communicate with us, the types of personal data we may obtain, how we use, share and protect the personal data, the rights of data subjects with respect to their personal data, and how to contact us about our privacy practices.

By visiting the website at https://www.onehealthcomms.co.uk (the “Website”) you are accepting and consenting to the practices described in this privacy policy. If you do not consent, please do not submit any personal data to us.

We may revise this Privacy Policy at any time, without notice to you. You are responsible for reviewing it regularly. Your access to the Website following the posting of changes means you agree to abide by those changes.

This Privacy Policy was last revised on 07 March 2025.

About One Health Communications Limited

One Health Communications Limited is a company incorporated in England and Wales. Our company number is 07606891 and our registered office is at One Valentine Place, London, SE1 8QH. ONEHealth is part of the M3 Group of companies.

The M3 Group, named to represent Medicine, Media, and Metamorphosis, was founded with the goal of changing the world of medicine through full use of the power of the Internet. The M3 Group operates in the US, Asia, and Europe with over 2 million physician members globally via its physician websites.

Data Protection compliance

We are committed to ensuring that your privacy and personal data is protected. We comply with the provisions of the General Data Protection Regulation (“GDPR”) and UK Data Protection Act 2018 (“UK DPA”), together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the UK DPA (together “Data Protection Legislation”).

Data Protection Registration

For the purposes of data protection laws, we are the ‘controller’ of the personal data we collect about you through and in connection with our operation of ONEHealth. We are registered as a Data Controller through the Information Commissioner’s Office, registration number ZB118423.

Personal data we may collect and process

ONEHealth receives your information through you signing up to our newsletters, contacting us via our contact us page, and in certain circumstances from other sources such as our partners or public information. Irrespective of which country you reside in or supply information from, you authorise ONEHealth to use your information in any country where ONEHealth operates.

If you wish to no longer receive newsletters or other marketing communication from us, you can opt out via the unsubscribe link in the emails or by following the process mentioned below in the ‘your rights in respect of your personal data’ section.

If you have any questions or comments about this privacy policy, please contact us at gdpr@onehealthcomms.co.uk.

Information collection and use

We collect and use your information below to provide our services and to measure and improve our services from time to time.

Location Information: We may use other data from your device to determine location, for example, information about wireless networks or mobile phone towers near your mobile device, or your IP address. We may use and store information about your location to provide features of our services to improve and customise the services, for example, with more relevant content like local trends, stories, ads, and suggestions for people to follow.

Links: We may keep track of how you interact with links across our Website, including our third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our services, to provide more relevant advertising, and to be able to share aggregate statistics such as the frequency of a particular link being clicked on.

Cookies: The Website uses cookies and similar technologies to collect additional application usage data and to improve our services, but we do not require cookies for many parts of our services. ONEHealth may use both session cookies and persistent cookies to better understand how you interact with our services, to monitor aggregate usage by our users and traffic routing on our services, and to customise and improve our services. Most applications automatically accept cookies. Please see our cookie policy for more information.

We process personal information for certain legitimate business purposes, which include some or all the following:

  • where the processing enables us to enhance, modify, personalise or otherwise improve our website, our services and communications for the benefit of our customers;
  • to identify and prevent fraud;
  • to enhance the security of our network and information systems;
  • to better understand how people interact with our website;
  • to administer the website and carry out data analysis, troubleshooting and testing;
  • to determine the effectiveness of promotional campaigns and advertising; and
  • in certain circumstances, to send you marketing information. Where it is not appropriate for us to rely on legitimate interests or where we choose not to rely on our legitimate interests, we will seek your consent.

We do not disclose your personal data except in the limited circumstances as listed below:

  • Your Consent: We may share or disclose your information at your direction, such as when you authorise a third-party web client or application to access the ONEHealth website.
  • Law and Harm: Notwithstanding anything to the contrary in this privacy policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect ONEHealth’s rights or property. However, nothing in this privacy policy is intended to limit any legal defences or objections that you may have to a third party, including a government, request to disclose your information.
  • Business Transfers and Affiliates: If ONEHealth is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. This privacy policy will apply to your information as transferred to the new entity. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our Services including the delivery of ads.
  • Non-Private or Non-Personal Information: We may share or disclose your non-private, aggregated or otherwise non-personal information, such as your public user profile information, the people you share your information with, or the number of users who clicked on a particular link, or reports to advertisers about unique users who saw or clicked on their ads after we have removed any personal data.
  • Affiliates and Group Members: We may share data with members of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006 and listed below to whom it is reasonably necessary or desirable for ONEHealth to disclose the personal data.

Members of our group (Affiliates) include:

  • M3 Inc. (Japan)
  • M3 Medical Holdings Ltd (UK)
    • QQFS (Sweden)
    • Vidal Group Holdings Ltd including subsidiaries in France, Germany and Spain
    • IQUS Ltd t/a Rotamaster (UK)
    • Data4Health Limited t/a Data4NHS (UK)
    • One Health Communications Ltd (UK)
    • M360 Research (India)
    • Remedium Partners (UK)
    • Messly (UK and Australia)
    • All Global and M3-MI (EU and US)
    • iDoctus (Spain)
  • M3 USA
  • M3 (EU) Ltd which includes trading styles:
    • Doctors.net.uk (UK)
    • medeConnect (UK)
    • M3 Global Research (UK, Sweden and USA)

How Long We Retain Personal Data:

We store personal data for as long as necessary to fulfil the purposes for which we collect the data, except if required otherwise by law.

Third Party Links

The Website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, products and/or services of the linked websites. You should exercise caution and look at the privacy statement and terms and conditions applicable to the website in question.

How We Protect Personal Data

We maintain appropriate technical and organisational security safeguards designed to protect personal data against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure, or use. We update and test our security technology on an ongoing basis. We limit access to your personal data to those employees who need access to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your personal data.

Your rights in respect of your personal data

Your principal rights under data protection law are:

  • The right to be informed about the personal data we process on you;
  • The right of access to your personal we process on you;
  • The right to rectification of your personal data;
  • The right to erasure of your personal data in certain circumstances;
  • The right to restrict processing of your personal data;
  • The right to data portability in respect of any data that has been provided to us directly by you;
  • The right to object to the processing of your personal data that was based on legitimate interest; and
  • The right to regulate any automated decision-making and profiling of personal data. You have a right not to be subject to automated decision making in way that adversely affects your legal rights.

Where you have consented to ONEHealth processing your personal data, you have the right to withdraw that consent at any time.

There may be circumstances where ONEHealth will still need to process your data for legal or official reasons. We will inform you if this is the case and we will restrict the data to only what is necessary for meeting those specific reasons.

If any of the information you provide to us changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you.

If you do not want us to contact you for marketing purposes, please let us know by clicking the “Unsubscribe” option in any email we send to you and providing the details requested or by contacting us by emailing gdpr@onehealthcomms.co.uk and we will take steps to ensure that this information is deleted as soon as reasonably practicable. In this scenario, we will retain your personal data on a suppression list to the extent we need it to ensure we don’t send you any further marketing communications.

If you wish to exercise any of your rights, please contact us by emailing gdpr@onehealthcomms.co.uk.

Contacting us

If you have any further queries or comments on our privacy policy, please contact us via the following webpage https://www.onehealthcomms.co.uk/contact/ or you can contact us by emailing gdpr@onehealthcomms.co.uk. We always welcome your views about our Website and our privacy policy.

If you have any complaints about our use of your personal data, please contact us. You also have the right to raise concerns with the Information Commissioner’s Office if you believe that your data protection rights have not been adhered to on +44 (0)303 123 1113 or at https://ico.org.uk/concerns.